"We started going door to door and kind of collecting as many volunteers as we could, especially who seemed like maybe they maybe had a little know-how with construction or something that would make them feel a little more at home and not completely a fish out of water in a disaster zone, and started talking to homeowners about what they needed to do to clean up and why for health reasons and for the integrity of their building and things like that."
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"If you were someone who rented, or someone didn't have, who didn't work, or didn't have much, you were actually cared for, but if you actually did work, and you did, you know, have insurance, it seemed like things were, didn't necessarily work in your favor. So it's almost like, it really, it almost didn't pay to be a hard working person....because we were working, we actually lost assistance because we had flood insurance, we had homeowner's insurance, we worked, and it was because of all that, it seemed like we were limited to any assistance we could get."
"We want to work with the same homeowners through the whole process as far as we can go. And right now, it takes us as far as pumping a basement, mucking it out, which is removal of furniture and soggy personal items, gutting demolition, which is removal of building components, and then mold removal, which is scrubbing out mold. And we are rebuilding in some cases. But we really don't have the funds or the capacity to do that right now. And going over our numbers, we have worked with the same homeowners through a lot of these jobs. We formed pretty good relationships with these homeowners. One thing I've noticed is people get kind of sick of all these different people coming through and, you know, taking data, then they never hear anything back from them. We all just wanted to avoid that because it's annoying."
"Volunteers would say, 'oh, she doesn't need that much stuff. People are lying to get more stuff and hoard it,' which is upsetting to see, especially because in the beginning, there were more donations than we could have ever given away. But pretty quickly sort of all these internal politics and--- maybe what I would think of as fear of people who are poor or fear of people who need stuff, you know? That was all coming out and being expressed in ways that weren't great by volunteers. So it's hard to talk to people in their apartments and feel like we didn't have the capacity to bring them things, but also knowing that they were going to come and have to wait in a line that you would not want anybody to have to wait in."
"Responding to people in need was exactly the calling of Occupy Wall Street-- to be the first people on the ground in our communities to stand up and say we’re not waiting for FEMA, we’re not waiting for the mayor’s office, we’re not waiting for the Red Cross or for Wall Street or for anybody to come and save us. The cavalry isn’t coming, the cavalry is us. And so we immediately put out the call and there wasn’t an infrastructure formally in place to receive that volunteerism, to receive that support so we built it on the spot. I mean literally three days I spent trapped in my room, I didn’t leave, I didn’t sleep much at all I just sat by my computer and frantically built websites and Google voice accounts and communicated with disaster relief experts and countless phone calls to organizers on the ground who were driving around in trucks and the Rockaways, we pay accounts and just a flurry of infrastructure, online infrastructure and offline too that we were setting up. And it happened organically because we didn’t descend on communities, we emerged from within them and these are our neighbors, these are our friends, these are our family members."
" I can’t see any problems. I mean, you have to find people who lives on the first floor. Because that’s what they have really problems, you know because my gentleman he lives on the 6th floor and the lady lives on the-- I don’t, she lives on the second floor. They didn’t suffer a lot. But her friend, she’s 91 or 92 she lives on the first floor, she was flooded, I don’t know how she didn’t have powder dust, you know."
"One of the things we've been starting to explore is helping to develop worker cooperatives because there are so many unemployed people with skills ... I'm really excited about the opportunity to give- to create jobs for people, to create a livelihood that doesn't involve the existing system and doesn't involve people being exploited by people, people making opportunities for themselves."
"So they went in, they opened the doors, people immediately came in to start charging their phones and figure out what was going on, and both people who were living in the neighborhood and in the houses came in, and then volunteers, who were I think literally biking around the neighborhood looking for a place to help, found our doors being open, and so pretty quickly people started cooking, dropping off supplies, different kinds of providers showed up, and because we had this physical space, and because we had a staff that was local, and because we had a social media presence, we were pretty quickly at the—at the center of a lot of different supply and demand."