"A lot of the homes were really like disaster zones and there was no one doing any kind of site safety checks and so the first thing we tried to do was go into homes before random volunteers went into them so that we could just make sure there were no oil spills, there was no natural gas fumes, there were no serious hazards beyond what you would normally see with water damage and just kind of build a relationship with the homeowner so that they weren’t in a situation where somebody came in and did half the job but then the volunteers weren’t coming back the next day and so leaving them hanging – like there was a system and we very quickly started keeping track of who we were working for, what they needed, what the sites were like, if there were any hazards, if the stairs were broken, you know. And then we noticed that nobody knew what to do about mold. We knew that mold was going to grow. We knew that we couldn’t use bleach to get rid of it. We knew people who had done that kind of work after Katrina and we knew what needed to happen. And so, that became our focus right away just because that’s actually a really serious public health issue and, you know, can really degrade the structural integrity of a home."
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